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Good Service

Car Builder Solutions

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3 replies to this topic

#1 Thrashed

Thrashed

    Wheely good builder!

  • RHOCaR 18
  • 729 posts
  • Location:Bromsgrove
  • Car type:zero

Posted 19 August 2017 - 01:00 PM

Just thought I would post a good customer service story. Generally hear the bad but no so often the good.

Back in May after nearly burning my car to pieces I bought a 40amp compact alternator from Car Builder Solutions.

Arrived next day with a 1 hour time slot text to me. I was sat waiting like an inpatient child!

So, after the wales trip I was getting some weird low charge situations which got worse as the weekend went on. Not enough to stop or cause issues but got a bit concerned.

I did all the normal tests and was getting a maximum charge of 13 volts.

Spoke to CBS (around 3pm Thursday) and they confirmed I had done the correct tests and that they would send out a replacement, no quibbles at all. The new unit arrived next day (yesterday) at 11am.

All fitted and working correctly again.

CBS emailed me a shipping label to box up the old one for a free return.

Now that's what I call good service. Might not be the worlds cheapest on the unit or postage (but what I felt was a reasonable price), but you get what you pay for and the car is back and working 100% within less than 24 hours of diagnosing the issue.

Just wish I still lived round the corner from them, picking stuff up used to be much easier!

#2 tractor

tractor

    tinckeritus

  • RHOCaR 18
  • 4,240 posts
  • Location:leicester
  • Car type:zero st170 on megasquirt ms3x

Posted 19 August 2017 - 05:36 PM

agree been using CBS for a few years now and always had brilliant service 



#3 cb750

cb750

    Wheely good builder!

  • RHOCaR 18
  • 1,192 posts
  • Location:Aldridge, West Midlands
  • Car type:3A

Posted 19 August 2017 - 07:12 PM

CBS service is excellent!

#4 Bob Tucker

Bob Tucker

    It'll be OK in the end, if it's not OK, it's not the

  • RHOCaR 18
  • 4,776 posts
  • Location:Orpington, Kent, BR6 9AN
  • Car type:2B + 16vXE +wishbone conversion (&MX5)

Posted 19 August 2017 - 08:24 PM

I regularly visit them. its a typical family run business, they are anxious to provide the best service possible.

Top marks. And as said before, you do get what you pay for.


It always takes longer to put it right than do it right.