Hammy,
All valid points and respect for stating your opinions on this forum, we are all entitled to freedom of speech. I'll share your flack and say there are a hard core group of people that will not hear a bad thing about GBS for their own reasons. But its no different to a holiday, car insurance or eating in a restaurant if you are not happy with the service then you complain, if you don't get a positive result then you go onto various feedback internet sites or word of mouth and beat them up. Its not personel its life and that can be the difference between a business success and failure as Dan stated 'customer is king'.
That said i am enjoying the build and would reccommend GBS and the zero, I also intend to stay a member of Rhocar for sharing knowledge, being with like minded people and build on the friendships that are already made.
This a great forum and i like the honesty and feedback.