You will always get what you need eventually but like the other have mentioned you have to remind them, phone, email or both. I picked my Zero up with a few bits missing but they pointed it out and afetr a few reminders they should be there for collection during the Stafford show.
They are approachable and try to help, they just don't have robust processes in place.Also one part they stated it was not up to their standards and would not let me have it, that's good customer service.
Regards
Mark